FAQ

FAQ

SKIN CARE

Do I still need to do skincare routine at home if I come for regular facials?

Yes, absolutely. While our professional facials deliver deep cleansing and intensive hydration, a consistent homecare routine is essential to maintain and extend the results between visits. Daily cleansing, proper hydration, and sun protection (SPF) are non-negotiables for healthy, glowing skin.

At Carragheen, we’ll guide you in selecting professional-grade skincare products that complement your treatments and support your skin goals. Explore our range here: 

We recommend visiting every 3–4 weeks, as this aligns with the skin’s natural renewal cycle of 21 days. Regular facials help us address skin concerns more effectively. During your visit, our dedicated therapists will assess your skin and personalise the ideal frequency to suit your needs.

Our facial sessions typically last between 90 to 120 minutes, depending on the treatment chosen. Each service is designed to provide you with a thorough and relaxing experience, while addressing your specific skin concerns.

Our pricing varies depending on the treatment you choose, as each service is tailored to target different skin needs and concerns. Our basic facials start from $124.60 for a first-trial session.

If you’re visiting us for the first time, you can also enjoy up to 30% off any facial — a perfect way to experience Carragheen’s signature treatments at a special introductory rate.

You can view the full details on our Face Service Category.

We offer a wide range of facial treatments tailored to different skin concerns, including:

Each treatment is customised after consultation, ensuring that your skin receives the most suitable solution.

Exfoliating regularly helps to remove dead skin cells, unclog pores, and boost your skin’s natural renewal process. Most skin types benefit from gentle exfoliation 1–2 times a week, but the frequency and type of exfoliator should be tailored to your skin’s needs.

Here’s our guide to choosing the right exfoliation routine and products:

  • Normal to Combination Skin – Exfoliate 1–2 times weekly to keep skin balanced and refined.
    Mint Peeling Mask – deeply cleanses and refreshes.
    Detox Enzyme Cleanser – gently exfoliates while purifying pores.

  • Oily & Congested Skin – Exfoliate 2–3 times weekly to control excess oil and prevent breakouts.
    Mint Peeling Mask – clears congestion and impurities.
    Resurfacing Peel Pads 10% pH 3 – for targeted resurfacing and pore refinement.

  • Dehydrated & Fine Skin – Exfoliate once weekly with gentle formulas to smooth and hydrate.
    Detox Enzyme Cleanser – mild exfoliation without over-drying.
    Ultra Gentle Gommage – polishes delicately and gives a brightening effect.

  • Mature & Dry Skin – Exfoliate 1–2 times weekly to improve texture and encourage cell renewal.
    Mint Peeling Mask – stimulates circulation and smooths rough patches.
    Ultra Gentle Gommage – softens and refines without stripping moisture.

  • Pigmented & Dull Skin – Exfoliate 2–3 times weekly to brighten and even out skin tone.
    Mint Peeling Mask – refreshes and revitalises.
    Resurfacing Peel Pads 10% pH 3 – targets discolouration and smooths uneven texture.

  • Sensitive & Hypersensitive Skin
    We do not recommend exfoliation for very sensitive or reactive skin, as it may cause irritation. Instead, we suggest focusing on calming and hydrating treatments.

During your facial, our therapists will assess your skin and guide you on the best exfoliation routine to keep your complexion smooth, radiant, and healthy.

Using a face mask is a wonderful way to boost your skincare routine—but timing and frequency matter. At Carragheen, we tailor our recommendations to your skin’s unique needs and the type of mask you’re using.

Here’s our expert guidance:

Hydrating & Nourishing Masks (Absolute Mask, SOS Recovery Mask Azulene)
These masks replenish moisture and calm irritation, making them perfect for dry or sensitive skin.
Use 1–2 times a week to maintain hydration and comfort.

Balancing, Oil-Absorbing & Exfoliating Masks (Mint Peeling Mask)
Ideal for oily, congested, or dull skin, these masks help to clear impurities, refine pores, and smooth texture.
Use 1–2 times a week, or up to 2–3 times weekly for oilier skin types, depending on how your skin responds.

Energising or Cream Mask (Cell Defense Mask Q10)
Designed to refresh tired or stressed skin, these masks give an instant boost of vitality and radiance.
Use once a week, or whenever your skin needs a pick-me-up.

Our therapists can help you select the most suitable mask and routine during your facial or consultation, ensuring your skin stays balanced, healthy, and radiant.

Absolutely! While a consistent daily routine is essential for maintaining healthy skin, professional facials go deeper and deliver benefits that at-home care simply can’t achieve.

Our facials are designed to:

Deeply cleanse and detoxify – removing impurities and buildup that home cleansing may miss.

Boost skin renewal – through professional exfoliation and advanced treatments to reveal fresher, smoother skin.

Target specific concerns – such as acne, pigmentation, dehydration, or sensitivity with customised therapies and technology.

Enhance product absorption – preparing your skin to get the most out of your homecare products.

Provide expert guidance – our therapists will assess your skin and adjust your care plan as your skin’s needs evolve.

Even with a solid skincare routine, we recommend visiting us for a professional facial every 3–4 weeks, in line with your skin’s natural renewal cycle. This keeps your skin at its healthiest and helps prevent issues before they arise.

Facial peels are a wonderful way to refresh and renew your skin, helping to smooth texture, refine pores, and boost radiance. At Carragheen, we offer different types of peels—from gentle plant-based exfoliation to more advanced chemical treatments—so we can match the right peel to your skin’s needs and sensitivity.

Soft Peels – Resurfacing Peel Pads 10% pH 3

A gentle, low-intensity exfoliating peel pad designed for regular use at home to keep your skin smooth and bright between facials.

Recommended frequency: 1-2 times per week, depending on your skin’s tolerance.
Best for: Oily, congested, or pigmented skin in need of consistent, gradual resurfacing.

Plant-Based Peel a.k.a. Herbal Green Peel

Our Skinnovation Plant-Based Peel, also known as the Green Peel, is an intensive skin resurfacing treatment made from 16 dehydrated, powdered plant extracts. It naturally stimulates skin renewal with visible results for smoother, clearer, and more radiant skin.

Recommended frequency: As this is a powerful peel, it’s recommended only 2–3 times a year.
Best for: Acne, medium to thick skin texture, scars, and uneven tone.

Chemical Peel – Advanced Skin Renewal

Our professional chemical peel uses a synergetic AHA complex combined with powerful anti-aging and antioxidant ingredients to deliver deeper results.

Key benefits:
– Smooths lines and wrinkles while refining skin texture.
– Reduces pigmentation and irregularities.
– Boosts collagen and hyaluronic acid production for firmer, plumper skin.
– Strengthens the skin barrier and protects against oxidative stress.
– Leaves skin radiant, youthful, and even-toned.

Recommended frequency: Every 4–6 weeks as part of a treatment course for visible improvements in tone and texture.
Frequency may be adjusted based on skin sensitivity, targeted concerns, and your therapist’s guidance.

Best for:
– Mature skin showing signs of ageing.
– Pigmentation, dullness, or uneven tone.
– Skin with visible textural concerns such as fine lines or roughness.

FACIAL TREATMENT

What are the best treatments for acne or congested skin?

At Carragheen, we understand that every skin type is unique. Our customise treatments are based on the severity of congestion or acne, helping you achieve clearer, healthier skin with minimal irritation.

Here are the treatment recommendations for the different skin conditions:

Mild Congestion

For skin that feels slightly rough, dull, or clogged with minimal breakouts, we focus on balancing and gentle detoxification to keep pores clear and prevent flare-ups.

Balancing Facial – to restore harmony and maintain healthy skin.

Lymphatic Drainage Facial – to reduce inflammation and detoxify.

Detoxifying Facial – for deep cleansing and pore purification.

WISHPro Purifying Facial – for anti-inflammation, repair wounds and healing using advanced technology.

Moderate Acne

For recurring breakouts and inflammation, we combine deep cleansing with targeted treatments to calm and heal the skin.

Detoxifying Facial – to clear congestion and impurities.

Fusion ACN Booster – to reduce bacteria and control sebum production.

ACN Carbon Peel Laser – to treat active acne and minimise post-acne marks.

Severe Acne

For more persistent or severe acne, we use advanced treatments to address deep inflammation and support skin recovery.

Skinnovation Peel – to deeply renew and refine skin texture.

ACN Carbon Peel Laser – for powerful acne-fighting and scar reduction benefits.

Our therapists will assess your skin and recommend a personalised plan, ensuring each treatment is gentle yet effective for your needs.
For optimal results, we recommend homecare with our Acne and Congestion series of products.

“At Carragheen, we believe that deeply hydrated skin is the foundation of skin resilience and comfort. Our treatments for sensitive and dehydrated skin are designed to calm, restore, and nourish—all while protecting your skin’s delicate barrier. Every facial is tailored to your unique needs.

Here’s an overview to our Signature Hydrating & Sensitivity Treatments

Spa Revital
A sensory journey featuring three bespoke massage techniques paired with aromatic oils to relax both skin and spirit, promoting holistic rejuvenation.

Manual Lymphatic Drainage
This gentle technique uses botanical essences cooled to soothe inflammation, enhance detoxification, and aid cellular repair.

De-sensitising Treatment
Instant calm for reactive or inflamed skin—this treatment helps reduce redness and restore a refreshed, glowing complexion.

Absolute Hydration
A restorative ritual that begins with gentle removal of dead skin cells, followed by a nourishing infusion of hydration to replenish and restore moisture levels.

Mesoporation Bojin Facial
Combining mesoporation technology, TCM meridian point therapy, Bojin massage, and an Argireline lifting mask, this treatment deeply hydrates while lifting and soothing the skin.
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WishPro Plus+ Treatment
A cutting-edge option that combines four proven technologies for hydration and skin barrier support—ideal for those seeking advanced, yet gentle, treatment.

In a nutshell, we prioritise treatments that bring hydration, calm sensitivity, and support barrier repair.

Our therapists will carefully assess your skin on arrival and recommend the most suitable combination of these treatments, ensuring each session is as unique and comforting.

As our skin matures, it naturally loses collagen, elastin, and volume, leading to fine lines, sagging, and dullness. At Carragheen, we offer science-led, non-surgical treatments designed to lift, firm, and renew mature skin—while keeping things gentle and tailored to you.

Here are our top treatments and how they benefit mature skin:

Fusion Skin Booster

This skin booster treatment delivers nutrients and stimulates collagen & elastin for plumper, more radiant skin. Great for mature skin showing dehydration, fine lines, or dullness—any time you want a rejuvenating boost.

INDIBA® Deep Beauty Facial

Uses award-winning patented radio frequency to tighten skin, boost collagen production, and lift. Perfect for those wanting noticeable firming around cheeks, jawline, and neck.

WishPro Plus+ Anti-Aging

A non-invasive “face-lift” using multiple proven technologies. It firms, smooths wrinkles, and revitalises dull skin. Ideal if you want visible lifting without downtime, or to address wrinkles, loss of firmness, or sagging skin.

Mesoporation Bojin

Combines Mesoporation, TCM meridian point therapy, Bojin massage, and an Argireline lifting mask to smooth, lift and improve skin texture. Helpful when you want a treatment that offers lifting + contouring + relaxation.

Rejuvenation with JV Machine

Lift, brighten, and reshape facial contours using technological devices plus potent masks and active ingredients. Best when you want a more intensive treatment targeting both tone and texture.

Meridian Guasha

TCM meridian points used with Guasha massage to boost microcirculation and improve overall skin tone and firmness. Good for improving facial contour, alleviating puffiness, and enhancing skin’s vitality.

Spa Revital

A massage-rich experience with aroma oils and signature massage techniques to support circulation, detoxification, and rejuvenation. Ideal when you want to de-stress, glow, and rejuvenate your skin’s radiance.

We’ll review your skin’s current state—its elasticity, hydration, firmness, wrinkles, texture—and your skin goals. Some treatments may work better in combination, or in a sequence, to gradually improve firmness and smoothness, and maintain results.

At Carragheen, we believe radiant skin is about both correcting visible signs now and supporting skin health for lasting brightness. If your complexion looks lacklustre, patchy, or uneven, here are the treatments we recommend. We will personalise any plan to your skin type, concerns, and lifestyle.

WishPro Plus+ Pigmentation & Brightening Facial

Uses advanced technology plus brightening + exfoliating capsules to slow melanin production, reduce pigmentation and even skin tone. Immediate visual glow. Perfect for general dullness, early signs of pigmentation, or as a regular glow-maintenance treatment.

Meridian Guasha Facial

Traditional TCM meridian point massage + gentle exfoliation + detox massage to promote circulation and skin radiance. Helps brighten tone naturally. Good option for brightening, improving skin tone and texture with minimal intensity; suitable for those who prefer gentler, holistic treatments.

Fusion Skin Booster

An all-you-need instant glow skin booster that is packed with active ingredients that deliver nutrients and revitalisation, supporting renewal of dull or uneven skin, improving brightness and moisture. Ideal for when the skin is tired, dull, or lacking vitality — a booster between facials or as part of a brightening facial treatment.

Bright C Facial

Includes brightening and exfoliating elements, such as stem cell treatments and technologies. It help resurface, even tone, and restore luminosity. When dullness coexists with texture issues or you want both tone and smoothness.

At Carragheen, we aim to fade dark spots, even out skin tone, and restore luminosity—using both targeted treatments and home-care products. Below are the services and products we recommend, along with how they work, so you can choose what suits your skin best.

Here are our Pigmentation & Brightening Treatments:

WishPro Plus+ Pigmentation & Brightening Facial – Uses advanced technology plus brightening capsules and collagen boosting to lighten pigmentation and enhance radiance. Non-invasive with visible glow. Ideal when you want noticeable brightness without downtime; good for freckles, early sun spots, or uneven tone.

Fusion Skin Booster – Delivers nourishment and supports skin renewal from within, enhancing brightness, moisture, and texture.

Glow Lift (F-Glow Lift): Mix of glutathione, vitamin C, niacinamide, tranexamic acid, plus lift/firming agents. Great for overall skin brightening + lifting, reducing dark spots, evening out skin tone, especially where pigmentation is mild-moderate.

Melaclear (F-Melaclear): Ingredients typically used to target melasma / localised dark spots: things like niacinamide, arbutin, and tranexamic acid in some formulations. Best for melasma, stubborn hyperpigmentation, or uneven tones in certain areas (e.g. cheeks, upper lip). More focused treatment.

XFC (F-XFC): Potent skin rejuvenation/renewal booster; often includes vitamins, amino acids, hyaluronic acid, antioxidants, etc, to improve skin quality, brightness, radiance. Good for restoring dullness, improving skin texture + glow, mild pigmentation, along with general skin ageing signs.

Here are our pick for Scars & Pigmentation:

Lily Boost — contains lily leaf cell extract + daisy flower (Bellis Perennis) + sodium hyaluronate. Targets pigmentation and age spots for a more uniform, bright complexion.

M+ Fluid — helps fade pigmentation, brighten skin tone, support skin renewal.

A Boost — focuses on brightening, antioxidant support, and helps reduce appearance of dark spots.

Mela Drops — A brightening serum for general pigmentation issues (dark spots, acne marks, uneven tone.

Scars and open pores often occur together, causing uneven texture and visible skin irregularities. At Carragheen, we offer a range of treatments that focus both on resurfacing the skin and stimulating collagen production, to smooth texture, reduce pore size, and improve overall clarity. We always customise the plan depending on your skin’s condition and sensitivity.

Fusion Skin Booster – Meso Matrix deliver concentrated actives under the skin to support collagen and elastin production, helping to reduce depressed scars, refine pores and improve skin texture. Best as a complement to resurfacing or renewal treatments; good for maintenance sessions after more intensive procedures.

Skinnovation (Herbal Green Peel) – Intensive skin renewal using herbal exfoliation & antioxidants; reduces inflammation, helps heal scar tissue, improves texture. For scars (both depressed and raised), thick texture, open pores; when you want deeper resurfacing.

WishPro Plus+ – Non-invasive with wishcare capsule helps fade scar marks, smooth texture, reduce pigmentation and pore appearance.

We would recommend Wishcare capsules specially designed for sensitive skin which helps fade scar marks, smooth texture, reduce pigmentation and pore appearance.

The number of sessions you’ll need depends on the type of scars, pore size, and your skin’s healing response. Since scars and open pores often involve both surface and deeper layers of the skin, consistent treatments over time deliver the best results.

Here’s a general guide:

Mild Scars & Pores – Slightly uneven texture, small pore size, or early scar marks.
Visible improvement: 2–3 sessions, spaced 3–4 weeks apart.
Focus on: gentle resurfacing, mild collagen stimulation, and maintaining results with homecare.

Moderate Scars & Pores – More visible scarring or enlarged pores due to acne or past breakouts.
Visible improvement: 3–5 sessions, spaced 3–4 weeks apart.
Combination approach: may include Skinnovation peel and Fusion Meso Matrix.

Severe Scarring / Deep Indentations – Long-standing acne scars or significant texture irregularities.
Visible improvement: 5 sessions or more, depending on scar depth and overall skin recovery.
Stronger treatments with Fusion Meso Matrix for intensive skin rebuilding.

Downtime varies depending on the intensity of the treatment and your skin’s sensitivity. At Carragheen, we always aim to minimise disruption to your daily routine while still achieving visible results.

Here’s what you can generally expect:

Immediately After the Treatment
– Skin may look slightly pink or flushed, similar to a mild sunburn.
– You might feel a bit of warmth or tightness, especially in areas with extractions or resurfacing.
– This usually settles within a few hours to a day.

1–3 Days After
– Mild flaking or dryness may occur as the skin renews itself.
– For some, there may be slight sensitivity, especially if you had intensive steps such as BHA peel or deeper extractions.
– Most customers can resume normal activities right away, but we recommend avoiding heavy makeup, hot steam, or vigorous workouts for the first 24 hours.

For Intensive Treatments
– If your treatment plan includes Skinnovation Peel (Green Peel) or E-Light (IPL + RF):
– Expect redness and mild peeling for 2–5 days.
– Stronger treatments are spaced out to allow full recovery.

Tips to Minimise Downtime:
– Keep skin well-hydrated with gentle, barrier-repairing products.
– Always wear SPF 30 or higher to protect your skin as it renews.
– Avoid exfoliating scrubs or harsh actives (like strong retinol or AHA) until your therapist gives the go-ahead.
– Use gentle cleanser and cool water during face wash.

Our eye treatments includes:

INDIBA® Eye Rejuvenation – Lift & Revive Eyes
• Reduces water retention and puffiness
• Smooths wrinkles and fine lines
• Brightens dark under-eye circles
• Lifts and firms the eyelid area

Ageless Eye Spa – 60-minute therapy using TCM meridian gua sha to stimulate circulation, followed by an eye mask, massage, and nourishing botanicals.
• Reduces puffiness
• Lightens dark circles
• Smoothens fine lines around the eyes
• Relieves eye stress & tension

Meso Eye Treatment – Uses mesoporation + micro-current stimulation to tighten the skin and muscle around the eyes, treat fine lines, and revitalise the eye contour. Effective for fine lines, mild drooping, or tired eyes that need a refresh without surgery or downtime.

Fusion Meso – F-Eye Glow
A sterile vial formulation for under-eye concerns; targets dark circles, puffiness, hydrates with high concentration hyaluronic acid, includes fibroblast growth factor and tetrapeptide for glow and revitalisation. Ideal for restoring bright, radiant under eyes, especially after late nights or when your eyes look dull or tired.

Fusion Meso – F-Eye Contour
A potent formula combining peptides, hyaluronic acid, vitamin C, caffeine, organic silica, etc., to address eye bags, wrinkles, sagging, dryness, dark circles, and help firm the eye contour. Best for customers who want a more comprehensive correction of multiple signs around the eye area (bags + wrinkle + dark circles) with measurable improvements.

Results is visible after just one session, such as reduced puffiness, brighter under-eyes, and a more refreshed appearance. These initial results come from enhanced circulation, hydration, and lifting effects.

For long-term concerns like wrinkles, sagging skin, or stubborn dark circles, we recommend a course of 4–6 sessions, spaced 2 weeks apart. This allows the treatments to work deeply, stimulating collagen and strengthening the delicate skin around the eyes for lasting results.

Our therapist will personalise the treatment plan, combining therapies like Indiba Eye, Meso Eye, or Fusion Meso Eye Boosters to ensure you see both immediate glow and progressive improvement over time.

Yes. The protocol is tailored to delicate skin around the eyes, using gentle, dermatologist-approved actives. Our therapists will always assess your skin to ensure safety and comfort.

BODY

Do you have treatment for back ance?

Yes, we do. Our Back Acne Treatment (Bacne) is designed specifically for those struggling with persistent breakouts on the back and shoulders. This treatment deeply exfoliates and unclogs pores, removing impurities and dead skin buildup that contribute to acne formation.

It also helps to rebalance hydration and restore the skin’s natural pH, promoting a clearer, smoother, and healthier complexion.

Our Back Acne Treatment focuses on deeply cleansing and renewing the skin to reveal a smoother, clearer texture. The treatment begins with gentle exfoliation to remove dead skin cells and impurities that clog pores.

Formulated with active ingredients that help to:

• Inhibit bacterial growth
• Reduce inflammation
• Regulate sebum secretion
• Balance the skin’s pH
• Moisturise, soften, and calm the skin

The session also includes mild extractions to clear surface clogs and blackheads, followed by a calming, hydrating, brightening mask to soothe and restore balance.
This treatment targets existing breakouts and helps prevent future acne, leaving your back feeling refreshed, smooth, and revitalised.

INDIBA® Slimming is a non-invasive body contouring treatment that helps to reduce fat accumulation, tone the body, and improve skin firmness painlessly with no downtime. It uses patented Proionic® Radiofrequency Technology, safely delivers a specific 448 kHz energy deep into the skin and subcutaneous tissues.

This gentle yet powerful energy:
• Boosts cellular metabolism: encouraging fat breakdown and improving circulation.
• Stimulates lymphatic drainage: helping the body naturally eliminate toxins and excess fluids.
• Activates collagen and elastin production: tightening and firming loose or sagging skin.
• Improves oxygen and nutrient flow: enhancing skin tone and overall body wellness.

As a result, INDIBA® Slimming helps to reshape body contours, reduce localised fat deposits, and smooth cellulite while improving skin quality and texture.

It’s a comfortable, warming treatment suitable for areas such as the abdomen, thighs, arms, and waistline, with no recovery time required, allowing you to return to daily activities immediately.

INDIBA® is highly beneficial for postnatal recovery, helping mothers restore their body’s balance safely and naturally after childbirth. Using radiofrequency technology, INDIBA® stimulates the body’s natural regeneration process by activating cell metabolism, circulation, and deep tissue repair, all while being non-invasive and gentle.

Here’s how it supports postnatal care:

• Promotes healing and tissue repair
INDIBA® increases oxygen and nutrient flow to targeted areas, accelerating recovery from childbirth-related strain, C-section scars, or tissue trauma.

• Reduces water retention and swelling
The gentle heat and stimulation help drain excess fluids and improve lymphatic circulation, reducing postnatal bloating and puffiness.

• Tightens and firms loose skin
It stimulates collagen and elastin production, helping to firm the skin around the abdomen, thighs, and arms, improving tone and elasticity.

• Relieves muscle tension and soreness
Many mothers experience tightness in the back, shoulders, or legs after delivery. INDIBA® provides soothing relief by relaxing tense muscles and improving comfort.

• Supports hormonal balance and overall wellness
By improving circulation and cellular activity, INDIBA® promotes a sense of well-being and relaxation, helping the body rebalance naturally during the recovery period.

INDIBA® Wellness is a restorative treatment designed to promote deep relaxation, improved circulation, and overall well-being. Using INDIBA’s patented Proionic® Radiofrequency Technology (448 kHz), the treatment gently stimulates cellular activity to restore balance, vitality, and harmony throughout the body.

At Carragheen, we incorporate Traditional Chinese Medicine (TCM) philosophy and approach into our INDIBA® Wellness sessions. By working on specific pain points and meridian pathways, the treatment can be customised to focus on targeted areas or performed as a full-body therapy for complete restoration.

We also offer meridian-focused drainage using INDIBA® to enhance meridian flow, aiding the optimal functioning of related organs, resetting our body system for better performance.

Unlike conventional massages, INDIBA® Wellness works beyond the surface, using gentle thermal energy which penetrates deep into the tissues to:

• Relieve muscle tension and fatigue, especially from stress, poor posture, or long hours of work.
• Stimulate blood and lymphatic flow, helping to detoxify and revitalise the body.
• Rebalance energy pathways, improving the body’s natural healing response and overall wellness.
• Soothe and calm the nervous system, reducing stress and promoting better rest and sleep.

It is also highly effective in relieving pain from sports injuries, helping to accelerate recovery and reduce inflammation.

The treatment feels pleasantly warm and deeply relaxing, making it ideal for those seeking both physical renewal and mental calm.

INDIBA® Proionic treatment helps revitalise hair follicles through gentle radiofrequency stimulation, supporting healthier and stronger hair regrowth.
It helps achieve:
Hair strengthening
Hair redensification
Hair loss prevention
Poor hair density
Pre/post hair transplants and pre/post micrografts

INDIBA® Proionic Hair Growth works by stimulating natural cellular regeneration, and its effects are cumulative, meaning results become progressively stronger and longer-lasting with consistent sessions.

Most customers notice reduced hair loss after just a few sessions, with visible new hair growth typically appearing after 5 to 6 treatments. For optimal and sustained results, we recommend completing a course of 10 sessions, allowing the hair roots to strengthen and growth to stabilise over time.

Yes, Carragheen’s E-Light combines Intense Pulsed Light (IPL) with Radio Frequency (RF) to target and reduce unwanted hair by destroying hair follicles without damaging surrounding skin. It’s safe, effective, and leaves the skin smoother.

IPL works by targeting hair in the growth phase (anagen), so multiple sessions spaced weeks apart are required for permanent reduction.

At Carragheen, we offer a comprehensive range of body and facial waxing services. Areas include brows, lips, underarm, arms, legs, bikini, Brazilian, back, and facial waxing. Using gentle formula of Superfood Wax for a smooth, gentle, and nourishing experience.

The duration depends on the area being treated:

• Smaller areas (e.g., brows, underarms, upper lip) take around 10–20 minutes.

• Medium areas (e.g., face, arms, half legs, bikini line) take 30-40 minutes.

Our therapists work efficiently while ensuring your comfort throughout the session.

Our signature Superfood Waxing combines the benefits of gentle hair removal with skin-nourishing botanical ingredients. Infused with natural antioxidants, vitamins, and soothing plant extracts, this wax helps to:

• Minimise redness and irritation
• Exfoliating and brightening effect
• Hydrate and smooth the skin post-waxing

It’s ideal for customers who want a comfortable, skin-friendly waxing experience with less discomfort and longer-lasting results.

To achieve the best results, we recommend the following before your waxing session:

• Exfoliate gently 1–2 days before to remove dead skin and prevent ingrown hairs.
• Avoid applying lotions, oils, or creams on the day of your appointment.
• Ensure your hair is at least 0.5cm to 1cm long (around the length of a grain of rice).
• Avoid sun exposure or tanning 24 hours before your appointment.

If you’re currently on any medication or active skincare (e.g., retinoids or acids), please inform your therapist before your session.

After waxing, your skin will be more delicate. To ensure a smooth recovery:

• Avoid hot showers, saunas, and swimming for 24 hours.
• Skip gym workouts or heavy sweating to prevent irritation.
• Do not exfoliate or apply perfumed products for 2–3 days.
• Moisturise daily with a gentle, fragrance-free lotion to soothe and protect the skin.
• Exfoliate lightly after 3 days to prevent ingrown hairs.

Yes. With regular waxing, hair tends to grow back finer, softer, and slower over time. Because waxing removes hair from the root, the follicle weakens gradually, leading to smoother skin and longer intervals between sessions.

Yes, our Superfood Wax is formulated for sensitive skin. However, if you have conditions such as eczema, psoriasis, sunburn, or broken skin, waxing may not be suitable. Please inform your therapist during consultation so we can assess your skin and adjust the treatment accordingly.

At Carragheen, waxing services for men are limited to brow waxing only.

For most customers, waxing every 4 to 6 weeks helps maintain smooth results. The ideal frequency may vary depending on your hair growth cycle, which our therapists can advise during your session.

Yes. You should avoid waxing if you:

• Are taking Accutane, Retin-A, or steroid medication
• Have sunburn, eczema, or inflamed skin in the treatment area
• Have open wounds, active acne, or infections
• Have had recent laser or chemical peel treatments on the area

Please disclose any medical conditions or allergies during consultation so we can ensure your safety and comfort.

Some discomfort is expected, but our experienced therapists are trained with techniques to minimise pain and calm the skin after treatment.

INDIBA® DEEP BEAUTY

What is INDIBA® and how does it work?

INDIBA® is an advanced, non-invasive radiofrequency (RF) treatment that uses a precise frequency of 448 kHz to stimulate the skin and deeper tissues safely and effectively. It naturally enhances your skin’s ability to regenerate, repair, and rejuvenate without discomfort or downtime.

Key Mechanism / Effects

Bio-stimulation (sub-thermal effect): Even when not heating the tissue intensely, INDIBA® gently stimulates the cells’ metabolic activity. This promotes better circulation, activates fibroblasts (the cells that produce collagen), and supports tissue repair.
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Vascularisation (thermal effect): With controlled heat, it dilates blood vessels, enhancing oxygen delivery, nutrient flow, and lymphatic drainage. This helps reduce puffiness, speed up healing, and improve the overall complexion.
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Hyperactivation (hyperthermal effect): At higher thermal levels, INDIBA® drives greater collagen production, firming the skin, tightening, as well as breaking down stubborn fat deposits (in body treatments).

Yes. The 448 kHz frequency has been clinically proven to be safe and effective on all skin types, without causing burns or damage. Treatments can be tailored for the face, body, post-natal recovery, muscle tension relieve, and even scalp rejuvenation.

Here’s a list of treatment areas and how it help:

• Face–lifting, refines texture, and improves firmness without surgery. It also improves texture & elasticity through encouraging natural collagen and elastin production for smoother, more youthful skin. Overall circulation & radiance is achieved through enhanced micro-circulation and blood flow, resulting in a healthy glow.

• Eye Rejuvenation – Safe enough to treat over eyelids, reducing puffiness, fine lines, and fatigue.

• Body Wellness & Muscle Tension Release – Relieves muscle tightness, promotes relaxation, and improves circulation for overall comfort and well-being.

• Slimming & Contouring – is a non-invasive body contouring treatment that helps to reduce fat accumulation, tone the body, and improve skin firmness. It uses INDIBA’s patented Proionic® Radiofrequency Technology, which safely delivers a specific 448 kHz energy deep into the skin and subcutaneous tissues. It not only target superficial layers of fats, but also one of the technologies that can help to achieve visceral fats reduction, and inhibiting fat cells from rebound.

• Hair Growth – Stimulates the scalp, improves blood circulation, and strengthens hair follicles to support natural hair regrowth and reduce hair thinning.

Most customers notice an initial improvement after just one session, such as increased radiance or subtle lifting. With continued sessions, INDIBA® stimulates deep tissue repair and accelerates natural collagen and elastin production. Over time, this ongoing stimulation strengthens the skin’s structure, leading to progressively firmer, smoother, and more youthful-looking skin. These cumulative effects occur because each session builds on the last, allowing collagen and elastin production to gradually strengthen and improve skin quality, making results more visible and longer-lasting with consistent treatments.

FUSION SKIN BOOSTER

Is Fusion Meso Skin Booster painful and invasive?

Fusion Meso Skin Booster is a non-invasive treatment designed to be both comfortable and effective. We use meso pen needling with controllable depth and speed, which delivers the active ingredients on the epidermis layer, where it will be further absorbed into the deeper layer.

There is no requirements of numbing cream as the experience is painless and relaxing. There’s no downtime, so you can return to your normal routine immediately after your session, making it perfect for a lunchtime or pre-event boost.

This gentle approach makes it suitable even for more sensitive skin types, while still providing visible results in hydration, radiance, and overall skin health.

The results of Skin Booster are both instant and progressive. Results are noticeable with immediate improvements in hydration, radiance, and smoothness and lifting right on the first session.

While each session treatment will last over a month, we suggest working on deeper issues to address skin needs. It is recommended with closer treatments spaced between 2 to 3 weeks over 3 to 5 sessions, depending on age and skin condition.

After the course of treatment, customer may combine other maintenance treatments with Indiba, Mesoporation or Fusion Meso to retain skin firmness and texture.

With over 10 kinds of skin boosters, our therapist will customise according to your skin goals and needs.

Feel free to drop us a message for more information. You may also book an appointment to do the first trial and discuss further with our therapist.

For optimal results, we recommend:
Keeping your skin hydrated with a suitable serum or moisturiser.

Using sun protection daily to protect your renewed skin.

Avoiding harsh exfoliation or active acids (AHA/BHA/retinol) for 48 hours.

Supporting results with professional-grade products like those we carry at Carragheen, which are formulated to complement in-salon treatments and extend their benefits.

This treatment is ideal for customers experiencing dehydration, pigmentation, uneven tone, dullness, or early signs of aging. It’s also a great option for those seeking needle-free alternatives to aesthetic treatments.

EYELASH

Can I apply eyelash extensions by myself?

No. Eyelash extensions should only be applied by a trained professional. Attempting to apply them yourself can cause eye injury, lash breakage, or unnatural-looking results. Extensions are carefully bonded one by one onto your natural lashes to create a fuller yet natural effect. This is a delicate process that requires precision, safe adhesive handling, and proper training.

At Carragheen, our therapists are professionally trained to ensure your extensions look beautiful, feel comfortable, and protect the health of your natural lashes.

At Carragheen, we make sure your eyelash extensions experience is relaxing, safe, and delivers beautifully natural-looking results.

We begin by thoroughly cleansing your eye area and lashes to remove oil, debris, and bacteria, creating a clean base for better lash adhesion. Your lower lashes are then protected with premium collagen eye patches, shielding the delicate skin and providing hydration and anti-wrinkle benefits throughout the session.

The process is painless and relaxing without any discomfort. Relax and take a lash nap while we work lashmagic on you.

Upon completion of eyelash extensions, we apply a glue sealant to prolong the extensions’ longevity by protecting against water and oil contact, while also nourishing your natural lashes for healthier growth and wear.

When applied correctly by trained professionals, eyelash extensions do not damage your natural lashes.

At Carragheen, we use premium lightweight fibres and premium-grade adhesives that are formulated for safety, flexibility, and long-lasting wear. Each extension is matched to the strength of your natural lash to avoid unnecessary stress. With proper aftercare, your lashes remain healthy while you enjoy fuller, longer-lasting results from our LashMagic Extensions.

Eyelash extensions typically last 1 to 2 months, depending on the volume chosen. Natural lash sheds about 1-5 each day. Some extensions that are being applied to lashes during the falling off phase may fall off earlier.

To avoid the healthy growing stages of the lashes, it is ideal to avoid application on ‘baby’ lashes, which may cause premature lash loss.

A full set of eyelash extensions usually takes 60–120 minutes, depending on the volume applied and your desired lash design. Refill sessions will usually take 30–60 minutes, where spoiled lashes will be removed and cleansed before the replacement of extensions to refresh the look.

At Carragheen, our eyelash extensions pricing is based on the volume.

Price ranges from $85 to $200, with first trial from $59.50 to $140. All prices are nett.

Pre-Existing Eyelash Extensions
If you are visiting us with existing eyelash extensions from another salon, a removal fee will apply.
Please refer to our removal fee details here
and inform us in advance, so we can allocate sufficient treatment time for your session.

Eye Health Conditions
For the safety and comfort of your eyes, we are unable to proceed with lash services if there are any signs of eye inflammation, redness, or infection.
In such cases, we kindly advise you to reschedule your appointment once your condition has fully recovered.

Recent Lash Lift Treatments
If you have undergone a lash lift within the past six (6) weeks, we do not recommend applying eyelash extensions immediately.
Your natural lashes require time to relax and regain their original shape, as residual curl may affect the final result and lash retention.

Technically, yes, we can apply eyelash extensions even if your natural lashes are very sparse. If you’re looking to enhance your lashes for a special occasion or event, we can create the desired volume to give you a fuller, more glamorous look.

However, we do not recommend long-term, continuous application when your natural lashes are already fragile, as this may put extra stress on them. Instead, we suggest exploring our lash enhancement solutions, which are designed to rejuvenate and boost the growth of your natural lashes.

Once your natural lashes have regained length, thickness, and strength, we can revisit eyelash extensions to achieve a beautiful, long-lasting result safely.

If you are looking to encourage new growth, Carragheen offers Lash Regrowth Treatments and nourishing Lash Growth Products to help strengthen and restore your natural lashes before considering extensions.

Here are some conditions that require caution or complete avoidance until natural lash health has returned:

Cancer/Chemotherapy: Extensions can only be considered once chemotherapy is completed and lashes begin to regrow. However, if customers wish to proceed during this stage, eyelash extensions will not last as long as normal conditions. To prevent adding stress to the lashes, we will choose lightweight fibres to achieve mild enhancement instead of overly voluminous extensions.

Alopecia: Extensions should only be applied after lash growth has resumed. Until then, the procedure is not suitable.

Trichotillomania: Customers with this condition (the compulsion to pull out lashes or hair) are not good candidates unless they are undergoing effective treatment, as extensions may worsen the urge to pull.

At Carragheen, we will conduct a detailed consultation to ensure extensions are safe, comfortable, and appropriate for your lash health. After eyelash assessment, should we find that your condition is not suitable, we will not proceed with the service.

Using our in-house brand, LashMagic, our eyelash extensions are crafted to Korean and Japanese standards for the highest quality. Made from premium synthetic fibres, each lash is carefully tapered to a fine tip, mimicking the look and feel of natural lashes.

Often referred to as synthetic mink, these lashes feature a matte finish that blends seamlessly with your own lashes, creating a soft, natural appearance while adding beautiful volume and definition.

Eyelash extensions enhance your natural beauty while saving you time in your daily routine. Key benefits include:

Length & Volume – Instantly lengthen and thicken natural lashes for a fuller, more defined look.

Custom Style – Choose from subtle enhancement to dramatic glamour, tailored to your eye shape and preference.

Youthful Appearance – Extensions open up the eyes, making them look brighter, more rested, and rejuvenated.

Makeup-Free Confidence – Extensions eliminate the need for mascara and eyeliner, as the lashes are dark, curled, and thicker at the base. Wake up looking polished without daily makeup.

All-Day Beauty – Unlike mascara, extensions don’t smudge, run, or need reapplication. They look flawless from morning to night.

At Carragheen, we use professional-grade adhesives formulated with cyanoacrylate, the industry standard for safe and long-lasting eyelash extensions. These adhesives are designed to bond securely while remaining flexible, ensuring your extensions feel lightweight and natural.

For your safety, your eyes remain closed throughout the procedure until your stylist advises otherwise. Our therapists are trained to apply extensions with precision, minimising exposure to fumes and ensuring comfort for even sensitive eyes.

We generally recommend a new full set when moving over from another salon, as lash materials, thickness, and design techniques can differ. This ensures consistency, comfort, and the best results with our LashMagic Extensions.

If you prefer a touch-up, our therapists can assess your existing lashes first. Please note that the finish may look slightly different due to variations in lash quality and application style. For the most seamless and long-lasting results, starting fresh with a Carragheen set is often the better option.

We do not advise mechanical curlers as this can damage both extensions and your natural lashes. Our extensions come in various curls that already provide the desired curl.

• Avoid excessive water contact for 24hours (E.g. Swimming, water sports)

• Avoid excess heat treatment (E.g. steambath, sauna)

• Avoid tugging lashes at anytime

• Do comb after each wash to keep the lashes in position

Here’s our guide to eyelash extensions aftercare to protect, prevent and prolong it.

• Keeping your lashes clean prevents dirt trapping along the lash line, which might cause bacterial infection. Lash shampoo and cleansing lotion will helps to remove excess oil, dirt and makeup products. Carefully use these cleanser with microswabs as this fibres will not pull and tug eyelash extensions during cleansing process.

• Perfect coating gel can be applied lightly to the base of the extensions 2 to 3 times a week to secure the extensions’ glue. This step helps to prolong eyelash extensions longevity.

• Protect and grow natural lashes while having eyelash extensions is possible! Apply lash protein serum, clinically proven for healthy lash growth. Simply apply lightly on the root after cleansing, 2 to 3 times times a week to ensure strong healthy lashes with extensions.

Tips: Comb eyelash extensions after cleansing to keep them neat in shape.

We will need to assess your sensitivity during consultation. Customers may opt for a 48 hours patch test before application to ensure safety.

LASH LIFT & TINT

What is a Glueless Keratin Lash Lift and Tint?

Glueless Keratin Lash Lift is a gentle, advanced version of the traditional lash lift. Instead of using strong fixing gel to adhere lashes onto silicone rods, we use a vegetable-based balm, which is kinder to your lashes and reduces the risk of damage from over pulling during the lift process.

After lifting, lashes are enhanced with tint to darken lashes making it look thicker. Lastly, a keratin leave-in treatment will be applied to nourish lashes.

For more nourishing treatment, customers may opt for lash filler service, which is an intensive treatment care to moisturise, strengthen, thicken and prolong the curling effect.

Yes. A lash lift simply reshapes your natural lashes, similar to how a hair perm works. No chemical residue remains on the lashes once the treatment is complete. This makes the procedure suitable and popular among Muslim customers who want to enhance their natural beauty in a safe, comfortable way.

Lash Lift with Tint enhances your natural lashes by curling and tinting them for a more defined, eye-opening look. The treatment is completed with a leave-in keratin conditioner, which helps to protect and maintain lash health after the lifting process.
• Results typically last about 1 month, making it ideal for a quick enhancement.

A Lash Filler goes a step further. Following the lash lift and tint, we apply a two-step lash treatment mask to deeply moisturise, strengthen, and restore elasticity to your lashes after the chemical process. This not only prolongs the lifted curl but also nourishes the lashes, promoting natural lash growth, length, volume, and thickness over time.
• Results can last over 2 months, giving you longer-lasting lift and lash health benefits.

A lash lift is the modern, safer alternative to the older lash perm.

Lash Lift: Uses smooth silicone shields in different shapes to create customised lift effects, ensuring each lash is styled evenly for a natural curve. The process is gentler, with less risk of irritation, and offers more flexibility in curl styles.

Lash Perm: Used nylon rods with adhesive stickers, which could cause discomfort or skin sensitivity. It only produced one type of rounded curl and has largely been phased out of the beauty industry.

As lash lift involves chemical processing, it’s best to wait at least 6 weeks before your next session. Most customers return around the 7th or 8th week, which aligns with the natural lash growth cycle. This ensures your lashes remain healthy and strong while maintaining a beautifully lifted look.

For lasting results, Carragheen’s Lash Lift & Tint can also be paired with nourishing keratin or lash filler treatments to condition your lashes between appointments.

Yes. We use gentle vegetable lash balm and solutions which does not contact the skin. However, please inform our therapists for extra attention.

Yes, you can wear mascara, although many clients find it unnecessary since their lashes already look darker, lifted, and more defined.

To protect the results, avoid applying mascara during the first 24 hours after your treatment, as this is when the curl is setting and mascara may affect its durability.

For ongoing care, we recommend using our Lash Protein Serum to nourish and strengthen your lashes, keeping them healthy and helping the curl stay in shape, especially after using makeup remover.

To protect your newly lifted lashes and ensure long-lasting results, avoid:

Eye cover and mask – prevent pressing on lashes causing change of curl direction.

Mascara or eye makeup – let the curl fully set before applying any products.

Rubbing or touching your eyes – prevents accidental lash damage or curl disruption.

Sleeping face-down – reduces pressure on the lashes while they set in place.

• Avoid excessive water contact
• Avoid mascara
• Avoid heat treatment
• Avoid rubbing the eyes
• Avoid facial and massages

We do not recommend combining a lash lift and eyelash extensions in the same session. A lash lift involves a chemical process that curls and sets your natural lashes, which can make them too delicate to safely support extensions immediately.

We suggest waiting at least 6–8 weeks after a lash lift before applying extensions. This allows your natural lashes to grow out and regain strength.

LASH & BROW REGROWTH

What treatment should I get if I have sparse lashes?

Carragheen offers Nano Lash Regrowth which is an advanced, non-invasive treatment that revitalises natural lash growth at the root. Using nano‑stimulation technology, growth‑boosting nutrients are gently infused into the lash follicles. Most customers see visible improvements within 15 to 30 days, with stronger, longer, and fuller lashes.

Many customers start noticing initial regrowth and improved lash strength within 2 weeks. Full results typically emerge between 3 to 4 weeks, with continued benefits in fullness and thickness thereafter.

Nano Lash Regrowth strengthens lashes, stimulates growth, thickens lash texture, and enhances length, all with just one session. Results become visible in just 15 days, with progressive improvements over time.

For noticeable transformation, a series of 3–6 sessions, spaced 2–4 weeks apart, is recommended depending on your lash condition. This helps maximise growth while aligning with the natural lash cycle.

Results can last for at least 6 months, as long as you maintain proper aftercare and respect the lash growth cycle. Periodic boost sessions help sustain fullness and vitality.

Unlike serums that sit on the surface, Nano Lash Regrowth infuses nutrients directly into the follicles for long-lasting impact. Aftercare serums can help sustain the results once the treatment course is completed.

No, the treatment is painless and non-invasive. It involves nano-stimulation and infusion at the lash root, and customers can resume normal activities immediately after the session.

To ensure the best results and protect your newly treated lashes, avoid the following for the first 24–48 hours after your session:

• Rubbing or touching your eyes to prevents irritation
• Makeup, especially mascara or eyeliner, keeping the area clean and reduces the risk of infection or irritation.

Yes, to maximise the benefits of Nano Lash Regrowth treatment, we advise cusotmer to continue nourishing and support lash growth by applying our Lash Protein Serum.

BROW HENNA

What is Brow Henna?

Brow Henna is a plant-based dye derived from the Lawsonia plant, designed to stain both the skin beneath the brows and the brow hairs. The natural powder is blended with a hyaluronic gel base to hydrate skin and hair, and effectively tint the brows.

Brow Henna typically lasts up to 2 weeks on the skin (giving a filled-in effect) and 4 weeks on the brow hairs. The longevity varies depending on your skin type, aftercare, and lifestyle factors such as sweating, sun exposure, and use of exfoliating products.

Brow Henna is a detailed, precision process that involves carefully layering and staining the skin to create depth and definition, while crafting a brow shape that perfectly complements your features.

The session includes Brow Architecture mapping to design the ideal shape, followed by hair removal for a clean, polished finish. With these steps combined, the full procedure typically takes around 1 hour, leaving you with beautifully defined, natural-looking brows.

The key difference lies in where the colour sits and how long it lasts.

Brow Henna: A natural, plant-based dye that stains both the skin and brow hairs, creating a filled-in, makeup-like effect. It typically lasts 2 weeks on the skin and up to 4 weeks on the hairs, making it ideal for customers who want a more defined, long-lasting result on skin.

Brow Tinting: A chemical-based tint that focus on colouring the brow hairs and stain the skin mildly. It typically lasts 6 weeks on the brow hair and up to 7 days on the skin. The effect is softer and faster application time compared to henna.

At Carragheen, we use the internationally renowned BrowXenna®, a premium Russian brand and the world’s first professional eyebrow henna line. BrowXenna® has been trusted globally for over 10 years for its stable pigments, safe formulas, and long-lasting results.

In addition to offering BrowXenna® Henna treatments, Carragheen is also the official distributor and training academy in Singapore, providing professional courses and certification for beauty specialists.

Yes. BrowXenna® Henna is made from natural plant-based ingredients and is generally safe for sensitive skin. However, if you have a history of allergies, we recommend a patch test before your first treatment.

Absolutely. BrowXenna® offers a wide range of shades, from light blondes to deep brunettes. Our therapists blend colours to achieve a customised tone that complements your hair and skin tone perfectly.

To maximise the longevity of your results, avoid oil-based cleansers, exfoliation around the brow area, and excessive sweating for the first 24 hours.

Brow Henna is a temporary, non-invasive treatment that stains the skin and hairs without breaking the skin. Semi-permanent eyebrow makeup, such as Nano Pixel Brows, involves pigment deposit on the skin surface, lasting 1–2 years. Brow Henna is ideal for customers who want to test out a brow shape or colour before committing to semi-permanent eyebrows.

Brow Henna is perfect for customers with sparse, light, or uneven brows who want a natural but defined look without daily makeup. It’s also a great choice for those with sensitive skin who may not be able to undergo tinting or permanent brow treatments.

We do not recommend combining Brow Henna with other brow or facial treatments after Brow Henna is being delivered. Brow Henna uses temporary pigment powder to stain the skin and define your brows.

Once the colour is set, any treatment performed after Brow Henna, such as facials, masks, or other brow services, may disrupt the pigment and cause it to fade prematurely.

Plan other services before your Brow Henna service.

Some salons may offer Brow Lamination followed by Brow Henna to achieve fuller, lifted brows with added colour definition. While this may sound appealing, at Carragheen, we prioritise your safety and the long-term health of your brows.

Brow Lamination is a chemical process with a high alkaline level (pH 9) that breaks down the bonds in brow hairs, allowing them to be reshaped. This process can temporarily dry out both the hair and the surrounding skin.

Applying Brow Henna immediately after lamination or within 1.5 months can further dry the hair, causing hair breakage, and increase the risk of irritation or allergic reactions.

For these reasons, we do not recommend combining Brow Lamination with Brow Henna. Instead, we suggest spacing the treatments appropriately to protect the integrity of your brow hairs and skin, ensuring healthy, beautiful results over time.

We do not recommend doing Nano Pixel Brows immediately after a Brow Henna treatment, even if you love the effect and want to ensure the shape and colour are replicated.

Brow Henna uses pigment to stain the skin’s surface, which can interfere with how the semi-permanent pigment from Nano Pixel Brows settles, potentially leading to uneven colour retention. Since Nano Pixel Brows involve breaking the skin barrier, performing the procedure too soon after Brow Henna also increases the risk of irritation, infection, and sensitivity.

For the best and safest results, we recommend:
• Waiting at least 2 weeks after Brow Henna before having Nano Pixel Brows.
• Allowing the skin to fully heal and return to its natural state, so the semi-permanent pigment can be absorbed evenly and last beautifully.

This waiting period helps ensure a smooth, consistent result while protecting the health and integrity of your skin.

BROW TINTING

What is Brow Tinting?

Brow Tinting is a treatment that uses cream-based pigments to darken and define your natural brows. The formula works with advanced colouring technology to coat each brow hair evenly, enhancing colour depth and giving brows a fuller appearance.

Unlike Brow Henna, which also stains the skin, Brow Tint focuses mainly on dyeing the brow hairs, making it ideal for customers with brow hair volume, wanting to enhance the shade of brow hair. At Carragheen, Brow Tinting is often combined with Brow Architecture to refine shape and create brows tailored to your features.

Brow Tinting is generally safe and well-tolerated when performed under normal conditions. However, it may not be suitable for customers with allergies to tinting ingredients, eczema, skin inflammations, or hypersensitive skin. If you are feeling unwell, it is also best to postpone the treatment.

Brow Tint typically lasts up to 6 weeks on the brow hairs, giving them a darker, more defined appearance. The tint may also lightly stain the skin beneath the brows, but this effect is softer and usually fades within a week.

Brow Tinting is best suited for clients who already have a good amount of natural brow hair and want to enhance or adjust their brow colour.

At Carragheen, our brow tinting services can be customised to achieve a range of effects:

On/Off skin tint – choose whether you’d like the skin beneath the brows to be tinted or left natural.

Lightening – soften and tone down brows that are naturally very dark.

Hair colour matching – customise brow shade for a harmonious look that complements your hair colour.

Darkening brows – cover grey hairs and add depth for a more youthful, defined brow shape.

For clients with sparse brows, we may recommend Brow Henna as a longer-lasting option, as it provides both colour and a fuller appearance by staining the skin for added definition.

The Brow Tinting application itself takes about 15 minutes. At Carragheen, we combine it with our Brow Architecture service, which includes customised brow mapping to suit your facial features and precise hair removal to refine the shape. With these steps, the full appointment usually takes 45 minutes to 1 hour, leaving you with brows that are defined, polished, and perfectly tailored to your look.

The key difference lies in where the colour sits and how long it lasts.

Brow Tinting: A chemical-based tint that focus on colouring the brow hairs and stain the skin mildly. It typically lasts 6 weeks on the brow hair and up to 7 days on the skin. The effect is softer and faster application time compared to henna.

Brow Henna: A natural, plant-based dye that stains both the skin and brow hairs, creating a filled-in, makeup-like effect. It typically lasts 2 weeks on the skin and up to 4 weeks on the hairs, making it ideal for customers who want a more defined, long-lasting result on skin.

At Carragheen, we use the BrowXenna® Oxygen J2 Smart Coloring System, a next-generation tint that not only colours the brow hairs but also treats and nourishes them at the same time. Its care complex includes silk, oats, keratin, betaine, panthenol, and urea, which strengthen and hydrate the hairs while delivering a soft, natural finish with a healthy glow.

Unlike conventional tints, this is a gentler formula with long-lasting results, making it safe even for customers with delicate brow hair. As the official distributor and training academy for BrowXenna® in Singapore, Carragheen also provides professional Brow Courses for beauty specialists.

Yes, BrowXenna® J2 Smart Tint is formulated with nourishing ingredients like silk, oats, and keratin, making it gentler than traditional tints. However, we recommend a patch test if you have a history of allergies or very sensitive skin.

AAbsolutely. Brow Tinting offers a wide range of shades, from light blondes to deep brunettes. Our therapists blend colours to achieve a customised tone that complements your hair and skin tone perfectly.

For best results, avoid oil-based cleansers, swimming, or excessive sweating in the first 24 hours. Over time, avoid harsh exfoliation around the brows to prolong colour retention.

Brow Tinting is ideal for customers who already have a good amount of brow hair and simply want to enhance colour depth and definition. If you have sparse brows or gaps, Brow Henna may be a better choice, as it stains the skin for a filled-in effect.

Yes! A popular combination is Brow Lamination with Brow Tinting, which creates a fuller, more voluminous, and defined look.

The lamination lifts and sets the brow hairs in place, while the tint adds colour and depth, giving your brows a polished and long-lasting finish.

Our therapists will assess your brow condition and recommend the best treatment pairing to achieve your desired look while maintaining the health of your natural brows.

BROWS LAMINATION

What is Brow Lamination?

Brow Lamination, also known as a Brow Lift, is a semi-permanent treatment that restructures and smooths brow hairs, making them appear fuller, straighter, and easier to style. It is especially effective for taming droopy, curly, or unruly brows, giving your face a more lifted and polished look.

The results last up to 6 weeks, allowing you to style your brows effortlessly by simply brushing them into place and there is no need for daily brow gel. At Carragheen, our Brow Lamination service also includes shaping to ensure your brows perfectly complement your features.

Brow Lamination is generally safe when performed by trained professionals using high-quality products. At Carragheen, we take every precaution to ensure the process is both effective and gentle on your skin and brows.

However, it may not be suitable for cutomers who have:
• Allergies to cosmetic ingredients
• Eczema or active skin inflammations
• Extremely sensitive or hypersensitive skin

If your skin shows any signs of reaction during the treatment, our therapists will carefully assess the situation. Depending on the severity, we may stop the procedure immediately or take steps to calm and soothe the skin after the session.

Yes, Brow Lamination pairs beautifully with Brow Tinting. While laminate brows smooths, lifts, and sets the brow hairs in place, tint adds colour and definition for a polished, 24/7 makeup-ready look.

If you opt for an add-on tint, please allow an extra 15–20 minutes for your appointment. This combination is highly recommended for customers who want fuller, well-groomed brows that look perfectly styled at all times.

Similarly to any other chemical-based treatment, the results of Brow Lamination typically last up to 6 weeks, depending on your natural hair growth cycle and aftercare routine. To maintain the smooth, lifted effect, we recommend gentle daily brushing and prolong the lifted effects by applying brow care products.

Our Brow Lamination treatment takes about 45 minutes to 1 hour as it includes brow achictecture, and brow waxing to ensure you have a nicely shaped brows.

Brow Lamination, Brow Henna, and Brow Tinting each serve different needs.

Brow Lamination is best if you want your natural brow hairs styled, lifted, and smoothed for a fuller, fluffy look that lasts up to 6 weeks.

Brow Henna uses plant-based dye to stain both the skin and brow hairs, making it ideal for sparse brows or those who want a filled-in, makeup-like effect lasting 4 weeks on hairs and up to 2 weeks on skin

Brow Tinting focus on colouring the brow hairs, lasting up to 6 weeks, mildly stain the skin about 1 week, giving a softer natural enhancement, perfect if you already have good brow volume but want a change in brow tone.

To keep your brows healthy and your results lasting longer, follow these aftercare steps:

First 24 Hours
• Avoid excessive water contact for 24 hours
• Avoid steam bath, sauna, swimming or water sports for the next 24 hours
• Avoid using oil based make up remover on and around the eyebrow

Ongoing Care
• Brush brows daily after cleansing, with a clean spoolie to maintain their shape and alignment.
• Apply brow care products to keep brows hydrated and strong.
• Avoid harsh exfoliants or acids around the brow area to prevent irritation and dryness.

Yes, but it’s best to wait 24 hours before applying any brow makeup. Most customers find they need less or no makeup since the lamination keeps brows looking styled naturally.

It may not be recommended if you have broken skin, hypersensitivity, active eczema, psoriasis, extremely weak brows, chemotherapy patients.

To protect your brow hairs, we recommend spacing treatments about 6 weeks apart, which aligns with the natural brow growth cycle.

BROW SHAPING & MAKEOVERS

What does a Brow Shaping & Makeovers include?

Our Brow Shaping service begins with a complimentary consultation to understand your preferences and facial features. This is followed by precision brow mapping to design the perfect shape for your face.

Your therapist will then sculpt your brows using waxing or tweezing, as appropriate, before finishing with a gentle trim and soothing care for a clean, polished look.

A Brow Makeover takes it a step further by adding a temporary, water-resistant gel tint that enhances colour and definition. This tint lasts up to 3 days, giving you beautifully shaped, more defined brows for special occasions or a refreshed everyday look.

The duration of your appointment depends on the service selected:

Brow Shaping (Tweezing): Approximately 15 minutes – perfect for a quick clean-up and shaping.

Brow Shaping (Waxing): Approximately 25 minutes, including brow architecture mapping for precise, customised shaping.

Brow Makeover: Approximately 30 minutes, which includes brow architecture mapping, waxing, and application of a temporary gel tint for added definition.

Most customers experience minimal discomfort. Our therapists are trained to minimise discomfort using expert techniques and gentle aftercare.

Yes,for fine and sensitive skin, we will advise to do brow shaping (tweezing) instead of (waxing) to avoid irritation from heat and skin exfoliation.

We recommend visits between 4 -6 weeks to maintain your shape and address new hair growth, tailored to your personal growth cycle.

Yes, you may proceed with brow make up or opt for our brow makeover service where temporary gel tint is applied to give you a polished brow look.

NANO PIXEL BROWS

What is Nano Pixel Brows?

Nano Pixel Brows are a semi-permanent eyebrow treatment that creates the look of softly powdered, well-defined brows. Using a digital machine with an ultra-fine needle, pigment is delicately deposited onto the superficial layer of the skin, following a carefully designed brow shape.

The result is natural-looking, 24/7 brows that mimic the effect of perfectly applied brow makeup, giving you beautifully enhanced brows without the need for daily filling or shading.

Nano Pixel Brows
• Technique – Uses a digital machine with an ultra-fine needle to gently shade pigment onto the superficial layer of the skin, creating a soft, pixelated effect.

• Result – Natural-looking immediately after treatment, like a brow makeover — not blotchy or overly bold. Produces a powdered makeup look that is well-blended and ideal for a 24/7 makeup-ready brow. As the colour fades over time, it does so evenly without leaving unwanted undertones such as orange, grey, or green.

• Skin healing and impact – Minimal trauma to the skin, no downtime, no pain, faster healing, and lower risk of scarring or pigment migration.

Eyebrow Embroidery
• Technique – Performed with a handheld tool and blade with multiple needles to create a pixelated shading effect.

• Result – Creates a brow makeup effect. Colours that fade over time can leave undertones of orange, grey, or green if too much pressure is applied during the procedure.

• Skin healing and impact – Slightly more invasive; more healing time with some scabbing. Looks more bold after procedure.

Microblading
• Technique – Similar to embroidery which uses handheld tool and blades with multiple needles to create strokes in different thickness to mimic hair like effects, implanting pigment deeper than embroidery.

• Result – Provides a very precise hair-like appearance filling gaps between brows. When colours fade over time, pigment from hair strokes break up and similiarly to embroidery, pigment undertones may leave undesired colours.

• Skin healing and impact – similiar with eyebrow embroidery.

Nano Pixel Brows typically last 15 to 24 months. Colour depth can be customised according to customer preference.

Most customers describe Nano brows as comfortable, besides numbing creams being used before procedure, it is non-invasive. Some may feel light pressure and tingling sensation.

There is minimal downtime, no redness and almost no scabbing for most cases. Pigment appears darker the next few days but softens into a natural look during healing.

Aftercare for Nano Pixel Brows:

• Keep the brow area dry for the first 5 hours. Avoid hot water, steam, sweat, pools, saunas, or washing directly over the brows.

• Use gentle cleanser during face wash (no acids, scrubs or exfoliants)

• Do not pick, scratch, rub or peel scabs (if any); allow any flaking or dryness to resolve naturally to avoid pigment loss or scarring.

• Avoid applying brow makeup, brow products, or other skincare (especially those with alcohol, fragrances, acids, retinols) on or near the brow area until healing is complete.

• Stay away from direct sunlight, tanning beds, or strong UV exposure. Use a hat for protection after full healing.

• Avoid intense workouts, sweating, facials, chemical peels, microdermabrasion or Botox near the brow area for at least 10–14 days.

• Sleep on your back and avoid pressing your face into pillows or fabrics that could disturb the brows.

Once healed, return for touch-up appointment (typically 4–6 weeks later) to perfect colour and shape.

Yes, a touch-up session 4–6 weeks after the procedure ensures perfect brows after healing. Afterward, annual refreshers (every 6–12 months) help maintain the shape and pigment.

While Nano Pixel Brows are safe for many, there are certain conditions and situations in which we cannot proceed or would require a doctor’s clearance.

These include:
• Individuals who are pregnant or breastfeeding — hormonal fluctuations and immune changes can affect healing

• Active skin conditions or irritations in the brow area (e.g. eczema, psoriasis, dermatitis, severe acne, open wounds)

• Allergies or sensitivities to pigments, metals, numbing agents, or other cosmetic ingredients

• History of keloid or hypertrophic scarring — risk of raised or uneven scarring

• Use of Accutane / isotretinoin within the past 12 months — skin may be too fragile

• Bleeding or clotting disorders or use of strong blood-thinning medications — may affect healing and pigment retention

• Autoimmune diseases or compromised immune systems — may impair proper healing

• Cancer patients currently undergoing chemotherapy or radiotherapy — skin and immune system may be highly sensitive and unable to heal properly

• Uncontrolled diabetes or blood sugar instability — may slow healing or increase infection risk

• Use of retinoids, corticosteroids, or other skin-thinning medications in the brow area within a short timeframe

• Underage customers (typically under 18 years old) without parental consent

• Recent cosmetic procedures close to the brow area (e.g. laser treatments, chemical peels, heavy exfoliation) — skin may not have fully recovered

AT OUR BOUTIQUE SALON

What should I expect as a first time customer at Carragheen?

For first-time customers, we kindly ask that you arrive 15 minutes before your appointment for registration.

As Carragheen is licensed under the Massage Establishment Act (B) clause 9 (1), all customers are required to provide their personal particulars upon their visit.

Our consultant will take time to understand your beauty goals and recommend the most suitable treatments and products tailored to you. To maintain a relaxing environment for all customers, please set your mobile phone to silent mode during your visit.

Yes. We recommend booking your appointment at least 2 weeks in advance to secure your preferred date and time. Walk-ins and last-minute requests are welcome but will depend on availability.

For your convenience, we’ll also send you a WhatsApp or SMS reminder 2 days before your appointment, so you never miss your session at Carragheen.

Booking your appointment with Carragheen is simple and convenient. You may choose any of the following options:

SMS / WhatsApp: +65 9003 3391

Call us: +65 6222 3376

Book online: Click here to book your appointment

Email: customercare@carragheen.com

Our team will confirm your booking and send you a reminder closer to your appointment date.

We recommend arriving at least 10 minutes before your scheduled appointment to allow time to relax and enjoy the full experience of your treatment.

If you arrive within 15 minutes of your appointment time, our therapists will do their best to accommodate you without compromising service quality. However:

• If you are more than 15 minutes late, your treatment time may be shortened to ensure the next customer’s appointment starts on time.

• If you are over 30 minutes late, your appointment may need to be cancelled, especially if there is another appointment scheduled after yours and there is limited time to perform the service booked. In this case, it will be treated as a last-minute cancellation, and a $10 fee will apply.

We will, however, try our best to accommodate your session if there are no appointments scheduled immediately after yours.

Payment is required before your treatment begins. Once you have selected your preferred service, our team will guide you through the payment process to confirm your appointment. This ensures a smooth and uninterrupted experience during your visit at Carragheen.

We accept a variety of convenient payment methods for your ease and comfort, including:
Cash, NETS, Credit Cards (Mastercard & Visa), PayNow, and GrabPay.

For PayNow and GrabPay transactions, please provide a screenshot for proof of payment before any products are released or treatments are carried out.

This helps us ensure all payments are verified and processed securely.

Yes. As a licensed spa establishment, we are regulated to provide treatments only to customers aged 18 and above. This policy ensures that all our services are performed safely, responsibly, and in compliance.

For customers below 18 years old, treatments may be arranged with parental accompaniment or written consent. This is to ensure that the treatment is suitable and safe for the individual’s skin condition and age.

A reminder SMS or WhatsApp message will be sent to you 2 days prior to your appointment. Should we not received your confirmation post our final reminder, your appointment will be cancelled.

In the event you have missed your appointment after confirmation, kindly take note that a $10 no-show fee will be applied to your next booking.

Carragheen is located at 12A Liang Seah Street, Singapore 189033, in the heart of the Downtown Core. You can easily reach us by:

MRT: A short walk from Bugis Station(EW12/DT14).

Bus: Multiple bus routes run along nearby Beach Road, Middle Road, and North Bridge Road.

Car/Parking: Paid parking is available nearby.

Yes. We offer seasonal promotions throughout the year, you may check our Promotions page for the latest updates.

For first-time customers, you’ll also enjoy up to 30% off your first trial treatment, making it the perfect way to experience Carragheen’s personalised care and results-driven services.

HEALTH CONCERNS

If I have hypersensitive skin or an allergic skin condition, can I still receive treatments at Carragheen?

Your safety and comfort are our priority. If you have hypersensitive skin or an allergic condition, please inform your therapist about your triggers so we can recommend suitable treatments and products.

Facial Treatments: We will select gentle, soothing facials designed to calm and strengthen sensitive skin, helping to build skin resilience over time.

Eyelash Extensions: Not recommended, as adhesive may cause irritation. Despite marketing claims, there are no true “medical-grade” adhesives available.

INDIBA Body Treatments: Not suitable if you have eczema or very dry, compromised skin on the treatment area.

Brow Henna & Brow Lamination: Both are contraindicated for hypersensitive or eczema-prone skin due to potential irritation.

At Carragheen, we will always advise against treatments that may compromise your skin health. Instead, our consultants will guide you to safe alternatives that suit your condition.

Yes. At Carragheen, your safety always comes first. Please inform your therapist during consultation if you have any medical conditions, injuries, or are taking medications so we can recommend the most suitable treatment for you.

Some important considerations include:

Allergens: Let us know the ingredients you may react to.

Medical Implants: Devices or implants (e.g., pacemakers, metal implants) are contraindicated for machine-based treatments.

Diabetes: Chemical-based products and heat treatments are not recommended.

High Blood Pressure: Gentle massage is suitable, but heat treatments should be avoided.

Claustrophobia: If you feel uncomfortable in enclosed rooms, with dim lighting, or eye covering, please inform us so we can adjust your treatment.

Cancer: Treatments are contraindicated unless a doctor’s note is provided.

Injuries: Treatments are not suitable if you have skin, muscle, or bone damage in or near the treatment area.

Flu or Fever: Please rest at home until fully recovered, as these are considered infectious.

Skin Disorders / Diseases: A doctor’s note is required; otherwise, treatments may be contraindicated.

Medications: Blood thinners or medications that cause extreme skin dryness must be highlighted to your therapist.

By sharing this information upfront, our consultants can ensure your treatment is safe, effective, and tailored to your needs.

Yes, many treatments are suitable during pregnancy, but some require extra care or may not be recommended. Please always inform your therapist if you are pregnant so we can adjust your treatment for your safety and comfort.

Facial Treatments: Safe when customised. Our therapists will use gentle, pregnancy-safe products and adapt your positioning to ensure comfort throughout your facial.

Eyelash Extensions: We use premium, formaldehyde-free adhesives, making the procedure generally safe. However, due to hormonal changes, some customers may experience increased sensitivity or reduced lash retention. We recommend checking with your gynaecologist before booking.

INDIBA Body Treatments: Not recommended during pregnancy, as radiofrequency and heat treatments are contraindicated.

Brow Henna: Safe, as it is plant-based. However, hormonal changes may affect pigment absorption, so results may be lighter or fade faster than usual.

Brow Lamination (Brow Lift): Generally safe, as it is an external application with minimal skin contact. Exceptions may apply if you have very dry or sensitive skin.

At Carragheen, your well-being comes first. Our consultants will recommend only the treatments that are safe and suitable for you during pregnancy.

Yes, our treatments are safe for breastfeeding mothers, as they are non-invasive and focus on skin care, relaxation, and natural rejuvenation.

Yes, but the timing and type of treatment must be carefully considered to ensure safety and the best results.

After Botox or Fillers:
We recommend waiting at least 2 weeks before undergoing any facial treatments. This allows the injectables to fully settle and prevents any interference with their placement or effectiveness.

After Laser Treatments or Chemical Peels:
The skin is typically more sensitive and reactive after these procedures. We advise waiting 3 to 4 weeks or until the skin has completely healed before resuming facials or aesthetic treatments.

If you’ve recently had any of these procedures, please inform our therapists during consultation. We will assess your skin condition and recommend safe, complementary treatments that promote healing and enhance your overall results without compromising previous procedures.

It depends on the type of medication you are currently taking. Certain medications can increase skin sensitivity, affect healing, or cause adverse reactions when combined with active ingredients or machine-based treatments.

Please inform our therapists of any medication or recent medical treatments during your consultation. This includes both oral and topical prescriptions such as:

• Accutane / isotretinoin or acne medications
• Retinoids or steroid creams
• Antibiotics or anti-histamines
• Blood thinners or heart medications

Our team will carefully review your condition and recommend the most suitable and safe treatments for you. If needed, we may advise postponing or modifying certain procedures until your medication course is completed.

Your safety and skin health are always our top priority.

This depends on the area and type of treatment:

Facials:
Yes, we can safely proceed with customised facials designed to soothe, calm, and heal active acne. Our therapists will adjust the treatment to reduce inflammation without aggravating the skin.

Body Treatments:
For open wounds or broken skin, treatment cannot be performed until the area has fully healed. If only a small area is affected, we will cover and protect it with a waterproof film and avoid working too close to it.

Lash and Brow Treatments:
We do not recommend proceeding if there are any irritations, infections, or cuts near the eye or brow area, as this may cause discomfort or further sensitivity.

Your safety and comfort are always our priority. Our therapists will assess your skin condition during consultation and recommend the most appropriate and gentle approach.

For customers with pacemakers or other implanted medical devices, certain machine-based treatments that use electro currents, such as INDIBA® and Electroporation, are contraindicated and cannot be performed.

However, other treatments and technologies that do not transmit electric currents through the body are considered safe to proceed.

To ensure your safety, please inform our therapists of any heart conditions or medical devices during your consultation. This allows us to customise your treatment plan accordingly and recommend the most suitable and safe options for your needs.

Machine-based or massage treatments near the surgical area are not recommended until you are fully healed and cleared by your doctor. For other areas, treatments may still be possible and our therapists will adjust protocols to keep you safe.

ONLINE ORDERS

Can I collect my online order in-store?

Yes. Simply select “In-Store Collection” at checkout, and your order will be prepared for pickup at our boutique. Once it’s ready, our team will notify you so you can collect your items at your convenience.

Once your order has been placed, you’ll receive an email confirmation with your purchase details. When your order is processed and scheduled for delivery, you’ll receive another email containing the tracking information.

For offline orders, updates will be sent via SMS or WhatsApp so you can stay informed at every stage of your order.

Unfortunately, member discount levels are not applicable for online purchases, as free delivery is already included for orders above $80.

If you are a member who wishes to enjoy your exclusive product discounts, purchases can be arranged offline with our team via WhatsApp.

Please note that a delivery fee applies for offline orders:

• $5 for standard delivery within 3 working days via Qexpress

• $15 for same-day express courier service

Our team will be happy to assist you with your order and ensure your products are delivered promptly and securely.

For online orders via our website, we accept most Credit Cards and PayNow.

We encourage all customers to review the ingredient list of our products carefully before purchase. If you develop any signs of an allergic reaction such as redness, rash, or irritation, please stop using the product immediately.

Contact our team via call, SMS, or WhatsApp, and we’ll assist you with the next steps, including guidance on suitable alternatives. Your safety is always our priority at Carragheen.

Carragheen offers a 7-day exchange policy for product purchases, subject to the following conditions:

Exchanges apply only to unopened products in their original packaging.

We do not offer cash refunds. Instead, credits will be issued to your account, which can be used to redeem other products.

If you receive a defective or incorrect item, please contact us within 7 days of purchase with your invoice number so we can rectify the issue.

Promotional or discounted services are strictly non-refundable.

Our goal is to ensure that you are fully satisfied with every Carragheen purchase.

Yes, we do offer international shipping for our overseas customers. Shipping arrangements are handled separately and offline to ensure the best available rates for your destination.

Once we’ve confirmed the shipping cost and you’re agreeable to proceed, full payment for both the products and shipping will be required before we release the goods to the courier company.

We take care to ensure your items are securely packed and delivered safely to you, wherever you are in the world.

Yes, we do offer international shipping for our overseas customers. Shipping arrangements are handled separately and offline to ensure the best available rates for your destination.

Once we’ve confirmed the shipping cost and you’re agreeable to proceed, full payment for both the products and shipping will be required before we release the goods to the courier company.

We take care to ensure your items are securely packed and delivered safely to you, wherever you are in the world.

Please note that our delivery partners are unable to guarantee specific delivery times.
If you’re unavailable to receive your order in person, kindly leave a note with the courier for an alternative secure drop-off location.

You’ll receive a notification from the courier company, typically within three hours of delivery.

“Please ensure that you or an authorised recipient is available during the first delivery attempt.
If you are unable to receive the parcel personally, kindly leave specific instructions with the courier for a safe and secure drop-off location.

In the event of an unsuccessful delivery, a re-delivery fee equivalent to the original courier charge will apply.”

Yes, our product prices are standard across both online and in-boutique, unless otherwise stated for exclusive promotions.